They are here to help new & old customers figure out how to operate the fish & the related systems, to help those who truly need help. They are NOT here to do your personal tasks, look genetics up for you, jump on command or anything of that sort. They are not here to be mocked & abused. These are folks who have been kind enough to volunteer their time to help make the PP experience better for everyone. We will not tolerate them being treated with disrespect for helping!